Press releases from Lorien Customer Focus
Revealing the secrets of customer service success
Lorien Customer Focus | 02 Sep 2004
Specialist research and training company, Lorien Customer Focus (LCF) is offering to reveal the secrets of how to change employees' behaviour and attitudes to deliver exceptional customer service.
Lorien Customer Focus expands customer satisfaction team
Lorien Customer Focus | 02 Aug 2004
Specialist research and training company, Lorien Customer Focus (LCF) is continuing the expansion of its workforce in response to customer demand.
Lorien Customer Focus provides Express route to enlightenment
Lorien Customer Focus | 26 Jul 2004
When Britain's only scheduled coach network National Express - the coach division of leading international public transport provider, National Express Group - wanted to unlock their employees' views on a range of business-related issues, it turned to market research specialists, Lorien Customer Focus (LCF).
Lorien Customer Focus sponsors excellence in customer service
Lorien Customer Focus | 19 Jul 2004
Market research and customer satisfaction specialist, Lorien Customer Focus (LCF) has joined organisations including BUPA, Powergen, the Royal Bank of Scotland, Sainsburys Supermarkets Ltd, Sony UK and Tesco Stores Ltd, in sponsoring one of over 30 awards in this year's National Customer Service Awards (NCSA).
Lorien Customer Focus helps find brewer's barometer
Lorien Customer Focus | 05 Jul 2004
When Wolverhampton & Dudley Breweries (W&DB) wanted to assess the impact of cultural and business changes on its staff, it chose research and training specialists Lorien Customer Focus (LCF) to carry out a survey of its employees. The results were both revealing and impressive.
Free seminar focuses on key customer relationships
Lorien Customer Focus | 21 May 2004
In a bid to improve organisations' relationships with their customers, the practical research and training solutions specialists, Lorien Customer Focus (LCF), is running two, free, half-day seminars at its central London offices from 9.30am on 22nd and 23rd June.
Survey for success
Lorien Customer Focus | 10 May 2004
When logistics and distribution giant, Palmer & Harvey (P&H), decided to find out what its employees thought of their jobs and their employer, it turned to market research specialists, Lorien Customer Focus. The results have been impressive and given P&H some opportunities to enhance both the working lives of their employees and their profits.
Lorien Customer Focus reveals the tools for customer service success
Lorien Customer Focus | 10 Mar 2004
Market research and training consultancy specialist, Lorien Customer Focus (LCF), will have its latest customer service tools on display at the Best Practice in Customer Service event, being held at the Radisson Edwardian Hotel, Heathrow, on 17th and 18th March.
Tools to build customer-focused organisations on show
Lorien Customer Focus | 08 Mar 2004
At this year's HRD event, being held at Olympia, London, from 20th to 22nd April, the market research and training consultancy Lorien Customer Focus (LCF) is revealing its approach to employee performance improvement which in turn builds successful, customer-focused organisations.
Scottish Water finds Lorien's 'key'
Lorien Customer Focus | 18 Feb 2004
Scottish Water (SW) is improving its level of service to its key customers as a result of using the groundbreaking Key Account Loyalty (KAL) assessment process, developed by market research and training consultancy Lorien Customer Focus (LCF).