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Zurich Financial Services executive joins TATA Interactive Systems
Tata Interactive Systems
| London, UK & Edison, New Jersey
1-Nov-2005 » Training Press Releases » John Kusi-Mensah has joined the global e-learning producer, Tata Interactive Systems (TIS) as a worldwide business consultant.
John Kusi-Mensah has joined the global e-learning producer, Tata Interactive Systems (TIS) as a worldwide business consultant. Kusi-Mensah joins TIS from Zurich Financial Services - where, as head of knowledge management, he introduced a TIS-produced e-learning electronic performance support system (EPSS) that has significantly reduced the time taken by Zurich staff to handle claims, increased the competence of the staff and resulted in significant savings.
Kusi-Mensah holds an MBA from City University Business School in London and an undergraduate degree in business studies. Before joining Zurich Financial Services, he worked for HSBC Investment Bank and Abbey National.
He commented: "I am excited about my new role with TIS and I am looking forward to contributing to TIS's further development as a worldwide producer of e-learning materials."
The TIS-produced EPSS enable and expedite at the point of transaction - thus reducing the backlog of claims. The EPSS contains precedents from case law; explains each test case and contains diagrammatic scenarios to help the claims handler talk directly to lawyers.
In the past, a typical 'whiplash' claim used to take 21 months for Zurich's claims handlers to resolve. Now, with these e-learning tools, that time has been cut to seven months - enabling three claims to be settled in the time it used to take to settle one.
Since, typically, Zurich sees a 20 per cent return for each claim, the more claims Zurich staff can resolve, the more money the company makes.
Moreover, where it used to take up to nine years to train a claims handler, the introduction of these EPSS tools are enabling Zurich's claims handlers to become fully qualified in just three months - providing further major savings for the company.
"We're pleased that John Kusi-Mensah is joining TIS," commented Manoj Kutty, TIS's worldwide president of sales and marketing. "The best training managers recognise that project sponsors are primarily concerned about developing solutions that directly impact on productivity and performance.
"John Kusi-Mensah has made a huge impact at his recent assignment at Zurich. We look forward to his contributions in providing focus and momentum to this area of our business."
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About Zurich Financial Services
Zurich Financial Services, which operates in the life and non-life insurance along with risk management markets, as well as offering wealth accumulation services to individuals and businesses, now manages programmes in more than 120 countries; provides insurance for the majority of Fortune's Global 100 companies, and wrote US $48.9bn in gross written premiums and policy fees worldwide in 2003 alone.
About Tata Interactive Systems (TIS)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions - with a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year.
Backed by an unmatched 19 years' experience, TIS develops unique and innovative learning solutions that are designed to enable clients achieve their organizational goals. Whether it is performance and productivity gains, streamlining operations and financials, developing leadership and decision-making skills, enabling smooth product development, reducing time to market, boosting employee motivation, or any other corporate or learning initiative - TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions and government departments worldwide.
TIS' clients include more than 60 Fortune 500 companies, leading educational institutions, and government departments worldwide.
TIS is the first learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won widespread industry recognition with prestigious awards including Performance Centered Design, ASTD, IT Training, Brandon Hall, APEX, BETT, BIMA, SIIA Codie, FICCI BAF and Business World-NID awards.
TIS caters for three segments - Corporate, Education, and Government. It offers its clients innovative learning solutions including:
• Web-based Training & Courseware - to help achieve learning goals
• Simulations - to offer immersive learning experiences
• Electronic Performance Support Systems - to provide on-the-job support
• Software Solutions - to leverage technology in learning
• Game-based Learning - to enhance learner engagement
The scope of TIS' learning solutions encompasses on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training, among others. TIS has extensive experience across diverse industry domains including pharmaceuticals and healthcare; banking, finance, and insurance; IT; communications and telecom; publishing; virtual and online schools and universities; transportation; government and defense; and not-for-profit organizations.
TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.
For more information log on to www.tatainteractive.com
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