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Tata Interactive Systems uses story-based learning to replace classroom-delivered courses
Tata Interactive Systems
| London, UK, and Mumbai, India
1-Aug-2006 » Training Press Releases » New York Presbyterian Hospital (NYP) has ditched traditional classroom-based learning for a story-based approach to teaching fire safety to its 20,000 or so staff. The new Story-based Learning Objects (StoBLs TM), delivered via e-learning, have been developed by the global e-learning producer, Tata Interactive Systems (TIS) - and have generated strongly positive reactions from managers and thousands of learners at NYP.
New York Presbyterian Hospital (NYP) has ditched traditional classroom-based learning for a story-based approach to teaching fire safety to its 20,000 or so staff. The new Story-based Learning Objects (StoBLs™), delivered via e-learning, have been developed by the global e-learning producer, Tata Interactive Systems (TIS) - and have generated strongly positive reactions from managers and thousands of learners at NYP.
Staff trained via the classroom-based courses had consistently demonstrated levels of comprehension and retention which were lower than desired. One reason suggested for this was that the training was presented only in terms of steps and rules, without the application of the principles in a real-world situation.
"Basically, the content didn't relate closely enough to the audience's daily experiences," said TIS's Chaitanya Hakkaladadi.
"NYP, like many hospitals, has a recurring training requirement related to certifying - and re-certifying - that all of their 20,000 or so employees are aware of, and competent in, the basics of Fire Safety," commented Hakkaladadi.
"This is necessary not only to ensure they can react appropriately in the event of an actual fire emergency, but also for regulatory/compliance 'spot checks', when fire and safety officials randomly show up, unannounced, and ask questions of anyone they wish. And if these employees don't answer the questions correctly, the hospital is penalised."
TIS's solution was to create the 'NYP Fire Safety Course Demo' which uses a story-based approach to a learning programme which is built around the NYP fire safety acronym of 'RACE': rescue, alarm, confine, evacuate/extinguish. Each element of the acronym forms a module of the course.
"Each module is a retelling of a fire event, from one character's perspective - so the same fire event is recalled five different times. Each module opens with the story, and then is followed by a series of 'teach screens' and knowledge checks," explained Hakkaladadi.
"The StoBLs™ approach uses visual imagery and audio to bring learning content to life," said Alan Samuel, head of TIS's UK operations. "This enables the learning programme to achieve interactivity in the true sense of the term - engaging learners' feelings and emotions as well as imparting the knowledge that they need.
"Everyone - of any age - loves a good story," Samuel continued. "Stories help to lower adult resistance to new ideas; can make the tedious memorable; make abstract concepts 'concrete' and simplify complex ideas to concepts that are readily understood."
End
About StoBLs™
StoBLs™ are 'CRUNCHED':
- Contextual: to convey emotions; trigger memories and provide insights which aid the learning process.
- Realistic: to enable them to be credible.
- Unusual: to enable it to be memorable.
- Natural: rather than contrived, in order to gain learner acceptance.
- Concrete: dealing with specific people, things and events, to which learners can relate.
- Human: ensuring learner empathy and receptivity.
- Easily accepted: scepticism is usually suspended in order to accept a story. Curiosity and readiness to be entertained aids acceptability and retention of the story's underlying learning points
- Discovery-orientated: people like to learn when they discover the learning for themselves - which a story-based approach facilitates.
About Tata Interactive Systems (TIS)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions - with a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year.
Backed by an unmatched 19 years' experience, TIS develops unique and innovative learning solutions that are designed to enable clients achieve their organizational goals. Whether it is performance and productivity gains, streamlining operations and financials, developing leadership and decision-making skills, enabling smooth product development, reducing time to market, boosting employee motivation, or any other corporate or learning initiative - TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions and government departments worldwide.
TIS' clients include more than 60 Fortune 500 companies, leading educational institutions, and government departments worldwide.
TIS is the first learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won widespread industry recognition with prestigious awards including Performance Centered Design, ASTD, IT Training, Brandon Hall, APEX, BETT, BIMA, SIIA Codie, FICCI BAF and Business World-NID awards.
TIS caters for three segments - Corporate, Education, and Government. It offers its clients innovative learning solutions including:
• Web-based Training & Courseware - to help achieve learning goals
• Simulations - to offer immersive learning experiences
• Electronic Performance Support Systems - to provide on-the-job support
• Software Solutions - to leverage technology in learning
• Game-based Learning - to enhance learner engagement
The scope of TIS' learning solutions encompasses on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training, among others. TIS has extensive experience across diverse industry domains including pharmaceuticals and healthcare; banking, finance, and insurance; IT; communications and telecom; publishing; virtual and online schools and universities; transportation; government and defense; and not-for-profit organizations.
TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.
For more information log on to www.tatainteractive.com
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