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Insurance industry help from Tata Interactive Systems
Tata Interactive Systems
| London, UK
8-Aug-2006 » Training Press Releases » The global e-learning producer, Tata Interactive Systems (TIS), has launched an electronic performance support system (EPSS) intended to help motor insurance claims handlers to process customer claims up to three times faster - and more accurately - than before.
The global e-learning producer, Tata Interactive Systems (TIS), has launched an electronic performance support system (EPSS) intended to help motor insurance claims handlers to process customer claims up to three times faster - and more accurately - than before.
In trials of the EPSS, motor insurance claims handlers - who used to take 21 months to handle a typical 'whiplash' claim - took just three months to settle a similar claim after having constant access to case law through the EPSS. This enabled three claims to be settled in the time it used to take to settle one.
Moreover, where it used to take up to nine years to train a claims handler, the TIS e-learning materials have enabled claims handlers to become fully qualified in just three months - providing further major potential savings for company users.
TIS's Reg Agyeman explained: "Claims handling is a complex subject and claims handlers have little time to go on traditional classroom-delivered courses - since they are chiefly required to field calls from customers and process their claims. In trials, e-learning has proved invaluable as a means of delivering learning to the claims handlers' computer screens at their point of need.
"All claims depend on a point of law - and the claims handlers are not lawyers," he said.
"Consequently, they don't want to talk to lawyers, so they prefer to communicate with the lawyers by writing letters. This can take time - and delay the settlement of the claim.
"However, the e-learning materials from TIS contain precedents from case law. They set out each test case and contain diagrammatic scenarios to help the claims handler talk directly to the lawyers."
TIS's EPSS for motor insurance claims handlers contains some 150 animations relating to case law. These help the claims handlers to quickly understand both the accident scenario that each claimant presents and the most efficient way in which to process the claim.
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About Tata Interactive Systems (TIS)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions - with a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year.
Backed by an unmatched 19 years' experience, TIS develops unique and innovative learning solutions that are designed to enable clients achieve their organizational goals. Whether it is performance and productivity gains, streamlining operations and financials, developing leadership and decision-making skills, enabling smooth product development, reducing time to market, boosting employee motivation, or any other corporate or learning initiative - TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions and government departments worldwide.
TIS' clients include more than 60 Fortune 500 companies, leading educational institutions, and government departments worldwide.
TIS is the first learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won widespread industry recognition with prestigious awards including Performance Centered Design, ASTD, IT Training, Brandon Hall, APEX, BETT, BIMA, SIIA Codie, FICCI BAF and Business World-NID awards.
TIS caters for three segments - Corporate, Education, and Government. It offers its clients innovative learning solutions including:
• Web-based Training & Courseware - to help achieve learning goals
• Simulations - to offer immersive learning experiences
• Electronic Performance Support Systems - to provide on-the-job support
• Software Solutions - to leverage technology in learning
• Game-based Learning - to enhance learner engagement
The scope of TIS' learning solutions encompasses on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training, among others. TIS has extensive experience across diverse industry domains including pharmaceuticals and healthcare; banking, finance, and insurance; IT; communications and telecom; publishing; virtual and online schools and universities; transportation; government and defense; and not-for-profit organizations.
TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.
For more information log on to www.tatainteractive.com
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