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BUPA benefits from e-learning
Tata Interactive Systems
| London, UK
7-Sep-2006 » Training Press Releases » An e-learning programme, developed specially for BUPA by the global e-learning producer Tata Interactive Systems (TIS) has reduced training time by 40 per cent, reduced travel costs significantly and is proving so popular with BUPA staff that only one person has requested the classroom-delivered training alternative to the e-learning programme since that programme was introduced in June.
An e-learning programme, developed specially for BUPA by the global e-learning producer Tata Interactive Systems (TIS) has reduced training time by 40 per cent, reduced travel costs significantly and is proving so popular with BUPA staff that only one person has requested the classroom-delivered training alternative to the e-learning programme since that programme was introduced in June.
The TIS-developed programme teaches BUPA staff how to operate their Blackberry PDAs efficiently and effectively. Since its introduction in June this year, it has reduced the training time for this from two and half hours in a classroom to just one and half hours of e-learning - with consequent reductions in training-related travel times, which averaged four hours per trainee.
Tiina Paju-Pomfret, manager of BUPA's Business Technology Training (BTT) department, explained: "BUPA staff who spend time travelling and need to be contactable via email can receive a Blackberry PDA. Of course, all those who have a Blackberry need to be trained in how to get the best value from its many functions.
"Our first solution to this need was to set up a series of two and a half hour classroom-delivered training sessions. However, it proved difficult to get people, who were spending much of their working life travelling, together at a mutually convenient time and place for training.
"Fortunately, the introduction of a learning management system (LMS) pilot which embraces all of BUPA's business units - enabling the monitoring and tracking of a wide range of training programmes - gave us the opportunity to develop an e-learning course to replace the instructor-led Blackberry training programme," she said.
"Using the LMS, we can check that the training has been done - and the trainee's skills are not only assessed objectively but also recorded. The learners are happy as they can take the course at a time most convenient for them and receive their new Blackberry faster."
Since introducing the e-learning programme - specifically developed for BUPA by global e-learning producer, Tata interactive Systems (TIS) - BUPA noticed an immediate improvement in skills transfer and a reduction in training costs.
Paju-Pomfret explained: "The e-learning programme lopped an hour off the training time taken to achieve competence and it saved, on average, one and half hours travelling time per trainee. So, the e-learning programme not only reduced the time taken to train staff by 40 per cent but also resulted in clear cost savings."
BUPA had worked with TIS before - notably on a specially designed and produced e-learning product for its Care Services business unit - so it knew TIS's capabilities, quality of work and track record.
"We have received a great deal of highly positive feedback about the e-learning course from those who have taken it and, as an organisation, we are beginning to reap the benefits of the programme through improved efficiency in our communications," she continued.
The e-learning programme has the added advantage of providing easily accessible refresher training at any time for a Blackberry user who wants to check on any aspect of operating a Blackberry.
"Since June, we've been allocating a day a month in our training programme in order to run an instructor-led course in using a Blackberry," said Paju-Pomfret. "However, since the introduction of the e-learning programme, only one person has asked to attend the course. Everyone else in BUPA prefers the e-learning course."
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About BUPA
BUPA is the UK market leader in health and care with a strong international presence. It has 8 million customers in 180 countries and 44,000 employees. Its main interests are health insurance, hospitals, care homes for older people and young disabled, health assessments, workplace health and childcare services. Sanitas in Spain, HBA in Australia, IHI in Denmark and Amedex in the US are all part of the BUPA Group. BUPA is a provident association which reinvests all its surpluses back into the business. The BUPA Foundation is an independent charity which funds medical research.
About Tata Interactive Systems (TIS)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions - with a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year.
Backed by an unmatched 19 years' experience, TIS develops unique and innovative learning solutions that are designed to enable clients achieve their organizational goals. Whether it is performance and productivity gains, streamlining operations and financials, developing leadership and decision-making skills, enabling smooth product development, reducing time to market, boosting employee motivation, or any other corporate or learning initiative - TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions and government departments worldwide.
TIS' clients include more than 60 Fortune 500 companies, leading educational institutions, and government departments worldwide.
TIS is the first learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won widespread industry recognition with prestigious awards including Performance Centered Design, ASTD, IT Training, Brandon Hall, APEX, BETT, BIMA, SIIA Codie, FICCI BAF and Business World-NID awards.
TIS caters for three segments - Corporate, Education, and Government. It offers its clients innovative learning solutions including:
• Web-based Training & Courseware - to help achieve learning goals
• Simulations - to offer immersive learning experiences
• Electronic Performance Support Systems - to provide on-the-job support
• Software Solutions - to leverage technology in learning
• Game-based Learning - to enhance learner engagement
The scope of TIS' learning solutions encompasses on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training, among others. TIS has extensive experience across diverse industry domains including pharmaceuticals and healthcare; banking, finance, and insurance; IT; communications and telecom; publishing; virtual and online schools and universities; transportation; government and defense; and not-for-profit organizations.
TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.
For more information log on to www.tatainteractive.com
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