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Bronze IITT Award for Tata Interactive Systems
Tata Interactive Systems
| London, UK and Mumbai, India
15-Feb-2008 » Training Press Releases » The global learning provider, Tata Interactive Systems (TIS), won a bronze award in the eLearning Project of the Year category at the Institute of IT Training (IITT) Awards, announced at the Dorchester, Park Lane, London, in February. The IITT Awards recognise outstanding examples of high standards, best practice, innovation and excellence within the IT training sector.
TIS won its award for a game - using its Game-based Learning Objects (GamBLs™) model - which it developed for ICICI Bank in India. The game casts players - drawn from ICICI Bank's Process Managers - as airport managers and involves optimising the airport's revenue by managing the throughput of travellers.
This helped the managers to learn the principles behind the bank's Dynamic Queue Management (DQM) system. TIS's Reg Agyeman, explained: "A key factor in improving bank customer satisfaction levels is minimising waiting time - which is what the ICICI Bank's DQM system addresses, automatically assigning incoming customers to relevant counters.
"The DQM software also enables the branch managers to get a real-time view of the situation on the branch floor and to make adjustments to the service mix across the counters. Ideally, this should reduce bottlenecks at any particular counter, reduce customer wait time and improve customer satisfaction.
"However, DQM reports gathered for analysis showed unexpected queues building up, which meant that the managers were not using the system to manage footfall efficiently," he said.
TIS's solution - deliberately placing the learners in a non-financial services context to help them focus on the learning rather than the industry setting - means that players study the pattern of incoming aircraft, both in terms of numbers and required services. Players can then set up specific services at the different airport hangars and watch the airport in action.
Agyeman commented: "ICICI Bank Process Managers were impressed with the game's graphical richness and innovative instructional design strategy. They found that the DQM GamBLs™ provided an innovative, immersive environment where they could practise their skills at queue management, while enjoying a 'fun experience'.
"Since the game only lasted 15 minutes or so, managers were receptive to trying it out during the course of a normally busy day. Finally, the competitive nature of the game also helped acceptance among the target audience."
Based on this feedback from the users, ICICI Bank is rolling out the DQM GamBLs™ across its vast network of branches.
"We're delighted that this slightly unusual approach to a learning need in the financial service sector, which ensures that the right customers get the right service at the right time, has been recognised by winning a prestigious IITT Award," said Alan Samuel, head of TIS in the UK.
Now in their 12th year, the Awards are firmly established as the benchmark for excellence throughout the IT training industry. They recognise and celebrate outstanding examples of high standards, best practice, innovation and excellence across the IT Training industry.
All completed entries were assessed by an independent panel of judges, followed by a 30-minute presentation to a separate judging panel for each award. These presentations took place during November/December last year.
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About ICICI Bank (www.icicibank.com)
ICICI Bank is India's second-largest bank with total assets of about US$79bn at 31st March 2007. ICICI Bank has a presence in 17 countries, with India alone having a network of some 950 branches and extension counters and over 3,300 ATMs.
The bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and specialised subsidiaries. Their services cover investment banking, life and non-life insurance, venture capital and asset management.
ICICI Bank has its branches and subsidiaries spread all over the globe and have several International Finance Centers in the USA, United Arab Emirates, China, South Africa, and Bangladesh. In India, ICICI Bank is the most valuable bank in terms of market capitalisation. The bank's equity shares are listed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited.
About the Institute of IT Training (IITT)
The Institute of IT Training (IITT) is a professional body that helps to prepare classroom trainers, courseware designers and developers, online tutors, training managers and consultants to equip UK business for success in the new global economy. It aims to develop and promote the prestige, professionalism, integrity and raise the standards of the IT training profession in the corporate, IT vendor and IT training provider sectors.
About Tata Interactive Systems (TIS)
Tata Interactive Systems (TIS) is the world's leading developer of learning solutions - with a team of over 600 multi-disciplinary specialists, TIS creates 3000+ hours of learning content across 160+ concurrent projects every year.
Backed by an unmatched 19 years' experience, TIS develops unique and innovative learning solutions that are designed to enable clients achieve their organizational goals. Whether it is performance and productivity gains, streamlining operations and financials, developing leadership and decision-making skills, enabling smooth product development, reducing time to market, boosting employee motivation, or any other corporate or learning initiative - TIS' solutions have proven their effectiveness at more than 60 Fortune 500 companies, leading educational institutions and government departments worldwide.
TIS' clients include more than 60 Fortune 500 companies, leading educational institutions, and government departments worldwide.
TIS is the first learning solutions organization in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. Its solutions have won widespread industry recognition with prestigious awards including Performance Centered Design, ASTD, IT Training, Brandon Hall, APEX, BETT, BIMA, SIIA Codie, FICCI BAF and Business World-NID awards.
TIS caters for three segments - Corporate, Education, and Government. It offers its clients innovative learning solutions including:
• Web-based Training & Courseware - to help achieve learning goals
• Simulations - to offer immersive learning experiences
• Electronic Performance Support Systems - to provide on-the-job support
• Software Solutions - to leverage technology in learning
• Game-based Learning - to enhance learner engagement
The scope of TIS' learning solutions encompasses on-boarding, sales training, process training, product training, curriculum design, assessments, soft skills training, and technical training, among others. TIS has extensive experience across diverse industry domains including pharmaceuticals and healthcare; banking, finance, and insurance; IT; communications and telecom; publishing; virtual and online schools and universities; transportation; government and defense; and not-for-profit organizations.
TIS has development centers in Germany, Switzerland, and India. Its sales and marketing operations span the US, Canada, the UK, mainland Europe, Australia, New Zealand, the Middle East, and Asia.
For more information log on to www.tatainteractive.com
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