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Long-Term Care Facilities Can Get World-Class Customer Service Training
DuPont Sustainable Solutions
| Virginia Beach, VA
16-Nov-2009 » Training Press Releases » Virginia Beach, VA - November 16, 2009 - Coastal has released a new training program that demonstrates how healthcare professionals in long-term care can provide excellent care through world-class customer service principles.
Customer Service In Long-Term Care: Making It World-Class defines world-class customer service as citing the little things that separate good from great service and stressing the value of such service for any long-term facility. Its best asset, however, lies in the 10 Rules of World-Class Customer Service. They cover tips on proper attitude, communication methods and practical advice, and range from the tried-andtested to the simple-yet-powerful.
Customer Service In Long-Term Care: Making It World-Class trains healthcare staff to:
Create a bright, cheery and optimistic environment
Personalize their service
Anticipate the needs of their residents and their relatives
Speak and listen effectively
Handle complaints successfully
Show that they care for their residents
Work as a team
Be caring, conscientious and pro-active.
Customer Service In Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.
For more information about Coastal Training Technologies or for a free no-obligation preview of Customer Service In Long-Term Care: Making It World-Class, call 800-729-4325, visit www.coastalhealth.com or email sales@coastal.com.
DuPont Sustainable Solutions, Training Solutions is one of the world's leading publishers of safety, industrial skills and employee development training programs for industry, healthcare, business, government and education. Since 1984, more than 200,000 training professionals have relied on Dupont's award-winning products to enrich the lives of more than 50 million employees worldwide.
DuPont Sustainable Solutions, Training Solutions is part of DuPont Sustainable Solutions, one of 13 DuPont businesses. Bringing customers the benefits of an integrated global services and technology delivery enterprise, DuPont Sustainable Solutions applies DuPont's real-world experience, history of innovation, problem-solving success, and strong brands to help organizations transform their workplaces and work cultures to create safer, more efficient and more environmentally sustainable workplaces. Additional information is available at www.sustainablesolutions.dupont.com.
For more information, call (800) 861-2221, fax (757) 498-3657, email sales@coastal.com, or visit www.coastal.com.
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