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AccessPlanit leads the way in customer service
AccessPlanit
| Lancaster, UK
1-Jul-2010 » Training Press Releases » AccessPlanit, one of the UK's leading providers of Learning Management Systems and Course Booking Software, has unveiled the key scores from its most recent customer satisfaction survey and it's happy faces all around.
AccessPlanit , one of the UK's leading providers of Learning Management Systems and Course Booking Software, has unveiled the key scores from its most recent customer satisfaction survey and it's happy faces all around.
The Lancaster-based company quizzed its customers on a variety of statements regarding their business solutions and the feedback has produced some impressive findings that pays dividends for the company who have constantly strived to provide the best in customer service.
An overwhelming 95% of those surveyed agreed that it is always easy to access a member of the AccessPlanit support team whilst a mammoth 96% were happy with the knowledge and expertise of the support team.
Elsewhere, customers who use AccessPlanit's solutions were almost unanimous in their praise with 87% delighted with the completeness of training and 88% expressing overall satisfaction with the implementation.
The company are hugely proud of the response they've had from the large survey base though Commercial Director Dave Evans says they won't be resting on their laurels.
'The whole team at AccessPlanit works extremely hard to provide our customers with first class products and services and we are delighted that the survey results reflect this' , Dave commented.
With a number of new customers implementing our products and the imminent launch of our exciting new online support portal, we are keen to maintain these high levels of customer satisfaction.
The results, which were announced today, follow hot on the heels of other great news with a recent industry awards triumph. The 2010 Accessplan LMS, one of the industrys most user-friendly and flexible Learning Management Systems, won a coveted award in the Brandon Hall Excellence in Learning Awards just six weeks ago, bringing home the award for technology excellence in the category: Best Advance in Learning Management Technology for External Training.
ABOUT ACCESSPLANIT
AccessPlanit, established in 2001, is an independent software house dedicated to the development and support of learning and training management solutions. With many years experience in the software market, we have a clear understanding of how to help organisations implement our systems to ensure they get the maximum return on their investment.
Using the latest web based technology, we deliver flexible solutions to a diverse range of environments from privately owned companies, through to large corporations and local authorities.
CONTACT DETAILS
www.accessplanit.com
enquiries@accessplanit.com
+44 1524 389841
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