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Centra sees rapid growth in adoption of its ASP for eLearning and collaboration
Centra
16-Jun-2002 » Training Press Releases » Secure Web service emphasizes strong customer focus, total service approach, range of real-time interaction, and industry's highest up time.
NEW ORLEANS, LA (June 3, 2002) - Centra (NASDAQ: CTRA), the leading provider of business software solutions for eLearning and real-time collaboration, announced today at the annual conference of the American Society of Training and Development (ASTD) rapid adoption of its eLearning and collaboration ASP. Through this offering, Centra gives customers a choice of outsourced services for incorporating virtual classrooms, Web conferencing and eMeetings into their mainstream business practices. The Centra ASP offering, which was the first in the industry to combine comprehensive customer care and event support services, provides any-time Web access to a variety of secure business interactions for effective, group-oriented collaboration and learning at simple, subscription-based pricing.
According to AMR Research, the enterprise ASP market is poised to reach approximately $4.7 billion by 2004, with mass adoption of the outsourcing alternative beginning to take hold in 2002. While Centra is renown for its high-quality eLearning applications, its ASP offering has allowed the Company to extend its solutions for enterprise collaboration to a broader set of buyers and application types. A first-quarter 2002 survey of Centra ASP users showed that 44 percent use it for training and education purposes, while 88 percent also rely on Centra's ASP to facilitate cost-effective marketing seminars and events, meetings and other corporate communications. Centra's current ASP customers include PwC Consulting, EMC Corporation, and FileNET Corporation.
"Our decision to use Centra's ASP was very strategic to us," said Linda Wallace, a vice president at FileNET Corporation. "Increasing our utilization of eLearning and Web collaboration, without increasing our costs was a major requirement. Our business is about helping organizations to realize increased productivity, so the better we can streamline our operations and communications processes to help our employees, customers, and partners, the better we can deliver on this charter."
Based on scalable Web architecture, Centra ASP applications share a common collaboration framework, are easy to use, and reduce the support requirements of on-premise software deployments. They are also backed by Centra's commitment to deliver the highest quality of service through state-of-the-art network infrastructure, innovative business services, and a strong focus on customer care. Today, Centra enjoys one of the industry's highest levels of up time at an average 99.9 percent.
Centra offers a variety of deployment options to meet specific business needs, including software licensing of it's CentraOne™ platform for on-premise installation, outsourced server hosting services, and the industry's only full-service business collaboration ASP. Centra's convenient and secure ASP makes it easy to enjoy the benefits of online learning and collaboration today with minimal start-up time or up-front investment. Centra is also the only company that allows customers to simultaneously utilize a mix of options or change their deployment model without penalty as their business needs change - or as it becomes more economical for them to do so - preserving user data and records.
In addition to a range of collaboration experiences offered through the Web service, Centra supports its end users with a choice of professional service options and education programs to help them address the challenge of accelerating interaction-dependent business processes. Building on more than six years of in-market experience helping global organizations to deploy live eLearning and collaboration across the enterprise, a dedicated team of proactive Centra Customer Care Managers is available to consult with ASP users on best practices, tips and techniques for successful online training sessions, meetings and events, session recordings, meeting and event moderation services, and co-branding.
Robust ASP Infrastructure
Supported by a multi-million dollar infrastructure investment, including an extensive network of high-performance, fault-tolerant servers with fail-over capability, and a 24x7x365 Network Operations Center, Centra ASP customers enjoy the most reliable service available today for secure real-time collaboration. To ensure quality of service, every customer receives end-user technical support provided by trained technical representatives at one of three customer support call centers worldwide.
About Centra
Leading with an undisputed track record of helping millions of users to increase revenue and improve overall business performance, Centra provides Web collaboration solutions that enable the delivery of information in a variety of live and self-service formats, and add value through unmatched capabilities to capture interactions and content, personalize and manage this information, and instantly re-use it across the enterprise. Today hundreds of global organizations across every industry and market sector choose Centra, including Cingular Wireless, Cadbury Schweppes, Citigroup, AT&T, Procter & Gamble, McKesson, Merck, Nationwide Insurance, Sysco, and Stanford University. Centra's products are bolstered by a vital ecosystem of strategic partners, including PwC Consulting, Deloitte Consulting, EDS, KPMG iLS, Microsoft, SAP, Siebel, Cisco, and SmartForce. Headquartered in Boston's technology corridor, Centra has sales offices throughout North America, Europe and Asia. For more information, visit http://www.centra.com.
Note to Editors: Centra will be demonstrating its new CentraOne 6.0 platform in booth #2209 at the American Society of Training and Development (ASTD) Conference and Exposition in New Orleans, June 3-5. To arrange a demonstration or executive interview, contact Sharon Dratch on-site at 617-899-9348.
Safe Harbor Statement
With the exception of the historical information contained in this release, the matters described herein contain forward-looking statements, including but not limited to, statements concerning management's expectations regarding future results of operations, statements that involve risk and uncertainties that may individually or mutually impact the matters herein, and cause actual results, events and performance to differ materially. These risk factors include, but are not limited to, technological difficulties, the results of future research, lack of product demand and market acceptance for current and future products, the effect of economic conditions, the impact of competitive products and pricing, the Company's ability to manage and integrate the operation of the business of MindLever.com, Inc., acquired on April 30, 2001, and/or other factors outside the control of the Company, which are detailed from time to time in the Company's SEC reports, which are available at http://www.sec.gov. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. The Company undertakes no obligation to release publicly the result of any revisions to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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